Privacy Policy
Effective Date: May 28, 2026
1. Introduction
Due Hands Global respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a consultation, purchase a service, or engage with our private and corporate service offerings.
Due Hands Global provides travel and tourism support, corporate concierge services, transaction coordination, due diligence support, market entry assistance, business establishment support, and business representation services. Because the nature of our services may require the collection of personal, business, travel, transaction, or identification-related information, we handle client information with confidentiality, professionalism, and care.
By using our website or submitting information to Due Hands Global, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Due Hands Global may collect personal information that you voluntarily provide to us when you complete a contact form, request a consultation, purchase a service, communicate with us, or provide information required for service delivery.
The information we collect may include:
Contact Information
Your name, email address, phone number, mailing address, country of residence, and preferred method of communication.
Travel-Related Information
Travel dates, destination preferences, passport-related details, visa-related information, traveler names, accommodation preferences, transportation requirements, itinerary details, and other information required to coordinate travel services.
Business and Transaction Information
Company names, business contact details, transaction details, buyer or seller information, import or export details, documentation related to business dealings, milestone information, and other materials required for transaction coordination or business support services.
Due Diligence and Verification Information
Information related to companies, individuals, suppliers, partners, transactions, or business opportunities that you ask us to review, verify, or coordinate.
Payment and Billing Information
Billing details, payment confirmations, invoices, transaction records, and related information required to process payments or manage service fees. Where third-party payment processors are used, payment information may be handled directly by those providers according to their own privacy and security policies.
Website and Technical Information
IP address, browser type, device information, pages visited, referring website, time spent on the website, and other analytics or cookie-related information.
3. How We Use Personal Information
Due Hands Global uses personal information for purposes related to operating our business, communicating with clients, and providing requested services.
We may use personal information to:
Respond to inquiries and consultation requests
Provide travel, tourism, concierge, business, due diligence, market entry, transaction, or representation services
Coordinate with clients, service providers, vendors, licensed professionals, or third parties involved in service delivery
Prepare proposals, quotes, invoices, confirmations, itineraries, reports, or service plans
Verify information provided to us where required for service delivery
Process payments and maintain business records
Improve our website, services, client experience, and internal processes
Send service-related communications
Send marketing or promotional communications where permitted by law and with appropriate consent
Comply with legal, regulatory, accounting, security, or risk-management obligations
Protect our rights, clients, business operations, and website security
4. Consent
Due Hands Global collects, uses, and discloses personal information with your consent, except where otherwise permitted or required by law. Consent may be provided directly, such as when you submit a form, send us information, request a service, sign an agreement, or communicate with us.
You may withdraw consent to certain uses of your personal information, subject to legal, contractual, operational, or service-related limitations. If you withdraw consent, we may not be able to provide some services or complete certain requests.
5. Sharing Personal Information
Due Hands Global does not sell personal information.
We may share personal information where necessary to provide services, operate our business, comply with legal obligations, or protect legitimate business interests.
Personal information may be shared with:
Hotels, transportation providers, tour operators, event vendors, and other travel or concierge service providers
Licensed immigration professionals, legal professionals, financial professionals, escrow providers, or other regulated professionals where required
Payment processors, accounting providers, booking platforms, website hosting providers, email service providers, CRM systems, and other operational service providers
Business partners, suppliers, freight providers, inspection companies, or third parties involved in a client-approved transaction or business matter
Government authorities, regulators, law enforcement, or courts where required by law
Advisors, insurers, auditors, or professional service providers assisting Due Hands Global
We only share information that is reasonably necessary for the purpose involved.
6. Third-Party Service Providers
Due Hands Global may work with third-party providers to support service delivery, payment processing, website functionality, communications, analytics, travel coordination, professional referrals, and operational support.
Third-party providers may collect, process, or store personal information according to their own privacy policies and legal obligations. We encourage clients to review the privacy policies of any third-party providers they choose to use or authorize us to coordinate with.
7. International Transfers
Because Due Hands Global serves international clients and may coordinate services involving Canada, the United States, and other countries, personal information may be transferred, processed, or stored outside your province, state, or country of residence.
When personal information is transferred internationally, it may be subject to the laws of the jurisdiction where it is processed or stored. Due Hands Global takes reasonable steps to ensure that personal information is handled appropriately by service providers and partners involved in service delivery.
8. Cookies and Website Analytics
Our website may use cookies, analytics tools, pixels, or similar technologies to improve website performance, understand visitor activity, support marketing, and enhance user experience.
Cookies may collect information such as browser type, device information, IP address, pages visited, and interactions with website content.
You can adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect certain website features or functionality.
9. Marketing Communications
Due Hands Global may send marketing communications, newsletters, updates, or promotional messages where permitted by law and where appropriate consent has been obtained.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly.
Even if you unsubscribe from marketing communications, we may still send service-related messages, including confirmations, invoices, consultation updates, transaction communications, or other non-promotional communications related to your services.
10. Retention of Personal Information
Due Hands Global retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain business records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and manage legitimate business needs.
Retention periods may vary depending on the type of information, service provided, legal requirements, and operational needs.
When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or dispose of it.
11. Safeguarding Personal Information
Due Hands Global uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These safeguards may include restricted access, secure storage practices, password protection, confidentiality procedures, and careful handling of sensitive client information.
No method of transmission or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
12. Accuracy of Information
Due Hands Global relies on clients to provide accurate, complete, and up-to-date information. Clients are responsible for informing us of any changes to personal, travel, business, transaction, or contact information that may affect service delivery.
13. Accessing or Correcting Your Information
You may request access to the personal information we hold about you, subject to legal and practical limitations. You may also request that inaccurate or incomplete information be corrected.
To request access, correction, or deletion of personal information, please contact us using the contact details listed below.
We may need to verify your identity before responding to certain privacy-related requests.
14. Children’s Privacy
Due Hands Global does not knowingly collect personal information from children without appropriate consent from a parent or legal guardian. Where travel or family-related services involve minors, personal information may be collected only as necessary to provide the requested service and with appropriate authorization.
15. Links to Other Websites
Our website may contain links to third-party websites, platforms, or service providers. Due Hands Global is not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
16. Legal, Regulatory, and Professional Requirements
Some Due Hands Global services may involve legal, financial, immigration, travel, transaction, or regulatory considerations. Where licensed professionals or regulated providers are required, we may coordinate with them only as appropriate and authorized.
Due Hands Global does not provide legal, financial, immigration, banking, or regulated escrow services unless such services are delivered through the appropriate licensed or authorized professionals.
17. Changes to This Privacy Policy
Due Hands Global may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.
The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
If you have questions about this Privacy Policy, how your information is handled, or if you wish to make a privacy-related request, please contact:
Due Hands Global
Email: info@duehands.com
Phone: 416-477-7153
Website: DueHands.com