Effective Date: May 29, 2026

1. Terms of Use

These Terms, Refunds & Cancellations apply to the use of the Due Hands Global website, consultation requests, service inquiries, ready-to-purchase packages and services provided by Due Hands Global.

By using our website, submitting a form, booking a consultation, purchasing a package or engaging Due Hands Global for services, you agree to these terms. If you do not agree with these terms, you should not use our website or purchase our services.

Due Hands Global may update these terms from time to time. The updated version will be posted on this page with a revised effective date.

2. Our Services

Due Hands Global provides private and corporate support services connected to travel, tourism, corporate concierge support, event coordination, transaction support, due diligence support, market entry support, business registration support, development administration and agent-style services in Canada.

Services may be offered as ready-to-purchase packages, consultation-based services or customized service arrangements depending on the nature of the request.

The specific scope, fees, timelines and requirements for each service will depend on the service selected, information provided, third-party involvement and any additional requirements confirmed before service begins.

3. Service Scope

Due Hands Global provides services only within the agreed scope of work. The scope may be confirmed through a website package description, written communication, service agreement, invoice, consultation summary or approved service plan.

Any services, tasks, deliverables or support not clearly included in the agreed scope are not included unless confirmed separately in writing.

Due Hands Global reserves the right to decline, pause or cancel a service request if the request falls outside our service scope, creates a legal or compliance concern, requires professional licensing we do not hold or cannot be completed with the information provided.

4. No Legal, Financial, Immigration or Tax Advice

Due Hands Global does not provide legal advice, financial advice, tax advice, accounting advice, immigration advice, banking services, regulated escrow services or regulated professional services.

Where legal, financial, tax, accounting, immigration, licensing, banking, escrow or other regulated professional support is required, clients are responsible for obtaining advice from appropriately qualified professionals.

Due Hands Global may assist with administrative coordination or referral support where appropriate, but any professional advice, filings, approvals or regulated services must be provided by the appropriate licensed or authorized professionals.

5. Third-Party Providers

Due Hands Global may coordinate with third-party providers as part of service delivery. These may include hotels, transportation providers, venues, tour operators, event vendors, airlines, booking platforms, payment processors, legal professionals, immigration professionals, financial professionals, accountants, consultants, government offices or other service providers.

Third-party services are subject to the availability, pricing, terms, policies and service standards of the applicable provider.

Due Hands Global is not responsible for third-party delays, cancellations, price changes, service failures, refund decisions, processing times or policy changes.

6. Client Responsibilities

Clients are responsible for providing accurate, complete and timely information required for service delivery.

Clients are responsible for:

• Providing accurate names, contact details, travel details, business information and documentation
• Reviewing all service details before payment or approval
• Responding to requests for information in a timely manner
• Providing approvals when required
• Paying fees, deposits, third-party costs and applicable taxes on time
• Reviewing third-party terms before confirming bookings or payments
• Obtaining professional advice where required
• Ensuring that information submitted to Due Hands Global is lawful, accurate and authorized

Due Hands Global is not responsible for delays, additional costs or inability to complete a service caused by missing, inaccurate or late information from the client.

7. Pricing, Fees and Payment

Service fees are listed or quoted based on the service type, scope and level of support required.

Some services may require full payment in advance. Other services may require a deposit, retainer or staged payment.

Third-party fees, government fees, professional fees, vendor charges, payment processing fees, taxes and other external costs may be separate from Due Hands Global service fees unless clearly stated otherwise.

All mandatory Due Hands Global fees will be disclosed before purchase or confirmation. Prices may change before confirmation if the scope changes, third-party costs change or additional services are requested.

Work may not begin until payment, deposit or written approval has been received where required.

8. Consultations

Consultation fees are non-refundable once a consultation has been booked.

Clients may request to reschedule a consultation by providing at least 24 hours’ notice before the scheduled appointment time. Rescheduling is subject to availability.

If a client misses a scheduled consultation, arrives late or fails to provide sufficient notice, the consultation fee may be forfeited.

Consultations are intended to understand the client’s needs, review the requested service and identify possible next steps. A consultation does not guarantee service approval, third-party approval, visa approval, transaction completion, business outcome or any other external result.

9. Ready-to-Purchase Service Packages

Some Due Hands Global services may be offered as ready-to-purchase packages with a defined scope.

Clients may request a cancellation and refund within 24 hours of purchase, provided that work has not started, no service arrangements have been made and no third-party costs have been incurred.

Once Due Hands Global has begun planning, coordination, communication, document review, vendor contact or other service-related work, the package may become partially or fully non-refundable depending on the work completed.

Any unused portion of Due Hands Global service fees may be reviewed at our discretion, but third-party costs remain subject to the policies of the applicable provider.

10. Custom and Consultation-Based Services

Some services require consultation, review, planning or a customized service arrangement before work begins.

For custom services, deposits and retainers are generally non-refundable once Due Hands Global begins work. This includes planning, research, coordination, communication, document preparation, third-party outreach or any other approved service activity.

If a client cancels after work has started, any refund will be limited to the unused portion of Due Hands Global service fees, if applicable, after deducting completed work, administrative time, committed resources and non-refundable third-party costs.

11. Travel, Tourism and Event Services

Travel, tourism, corporate concierge and event-related services may involve time-sensitive arrangements, third-party vendors, transportation providers, accommodations, venues, tour operators and other external providers.

Cancellation eligibility depends on the timing of the cancellation, the work already completed and the cancellation terms of any third-party providers involved.

The following general cancellation structure may apply to Due Hands Global service fees:

More than 14 days before the service date
A partial refund may be available if work has started, after deducting completed work, administrative time and non-refundable costs.

7 to 14 days before the service date
Refunds may be limited because planning, coordination and vendor arrangements may already be underway.

Less than 7 days before the service date
Service fees may be non-refundable due to the time-sensitive nature of the work and resources committed.

Third-party charges are subject to the refund and cancellation policies of the applicable provider.

12. Third-Party Costs

Third-party costs are non-refundable once paid or committed unless the third-party provider issues a refund.

These costs may include:

• Government fees
• Visa-related fees
• Professional fees
• Vendor deposits
• Venue deposits
• Accommodation charges
• Transportation charges
• Tour and activity charges
• Payment processing fees
• Administrative or booking charges imposed by third parties

Due Hands Global is not responsible for third-party refund decisions, processing times, penalties or deductions.

13. Rescheduling

Where possible, Due Hands Global may assist clients with rescheduling services. Rescheduling is subject to availability, third-party policies and the nature of the service.

Additional fees may apply if rescheduling requires extra coordination, revised bookings, vendor changes, new documentation or additional administrative work.

14. Client Delays or Missing Information

Clients are responsible for providing required information, documents, approvals and payments on time.

If a service is delayed, disrupted or cannot be completed because the client fails to provide required information, documents, approvals or payment, Due Hands Global may not be able to issue a refund.

Due Hands Global may pause or close a service file if the client does not respond within a reasonable time or if required information remains outstanding.

15. Cancellation by Due Hands Global

Due Hands Global reserves the right to cancel or decline a service request where the service cannot be provided, the request falls outside our scope, required information is not provided, professional or regulatory requirements cannot be satisfied or a conflict, risk or compliance concern arises.

If Due Hands Global cancels a service before work has started and no third-party costs have been incurred, the client will receive a refund of Due Hands Global service fees paid.

If work has already started, any refund will be assessed based on the portion of service completed and any non-refundable costs incurred.

16. Refund Processing

Approved refunds will be processed to the original payment method where possible.

Refund processing times may vary depending on the payment provider, financial institution or third-party platform involved.

Payment processing fees, currency conversion charges or third-party deductions may be deducted from the refund where applicable.

17. No Guarantee of Outcome

Due Hands Global provides coordination, support and service execution based on the agreed scope.

Due Hands Global does not guarantee outcomes controlled by third parties, government agencies, immigration professionals, vendors, financial institutions, regulators, service providers or other external parties.

This includes but is not limited to visa approvals, border entry decisions, airline decisions, hotel availability, vendor performance, event outcomes, business registration outcomes, regulatory approvals, transaction completion, due diligence findings or business results.

Fees paid to Due Hands Global are for professional service time, coordination, planning, administration and support. They are not payment for a guaranteed approval, booking result, business outcome or third-party decision.

18. Travel and Visa-Related Terms

Due Hands Global may provide travel coordination, tourism support and visa-related administrative assistance.

Due Hands Global does not provide immigration advice or guarantee visa approval, entry into Canada or any decision made by an airline, border officer, government agency or immigration authority.

Where formal immigration guidance or visa representation is required, clients should work with an appropriately licensed immigration professional.

19. Trust Account, Escrow and Transaction Support Terms

Due Hands Global may provide transaction coordination, documentation support, milestone tracking and escrow-style coordination where applicable and within the appropriate legal and regulatory framework.

Due Hands Global does not provide banking services, legal services, financial advice or regulated escrow services unless such services are delivered through appropriately licensed or authorized professionals.

Any formal fund-holding, trust account or escrow arrangement may require legal, financial, banking or regulatory review before it can proceed.

20. Due Diligence and Investigative Support Terms

Due Hands Global may provide due diligence support, research coordination, business verification support and risk-assessment assistance.

Due diligence services are based on available information, client-provided materials, public sources, agreed scope and third-party information where applicable.

Due Hands Global does not guarantee that every risk, issue, misrepresentation or concern will be discovered. Some matters may require licensed investigators, lawyers, accountants, financial professionals or other qualified providers.

21. Business Registration, Development and Agent Services Terms

Due Hands Global may provide business registration coordination, development administration and agent-style support in Canada within an agreed scope.

Due Hands Global does not operate, control or make decisions for a client’s business.

Agent-style services are limited to the authority granted by the client and confirmed in writing. Due Hands Global does not assume responsibility for business performance, legal compliance, tax obligations, filings, contracts or operational decisions unless specifically agreed and legally permitted.

22. Confidentiality

Due Hands Global handles client information with professionalism and discretion.

Client information may be shared only where necessary to provide services, coordinate with approved third parties, comply with legal obligations, protect business interests or complete the agreed scope of work.

Confidentiality does not apply to information that is publicly available, already known, independently obtained, required by law to be disclosed or authorized by the client to be shared.

23. Privacy

Due Hands Global collects, uses and discloses personal information in accordance with our Privacy Policy.

By using our website, submitting information or engaging our services, you agree that Due Hands Global may collect and use information as required to respond to inquiries, provide services, coordinate with third parties, process payments, maintain records and comply with legal obligations.

Please review our Privacy Policy for more information.

24. Website Use

The information on the Due Hands Global website is provided for general informational purposes only.

Website content does not create a client relationship, professional advisory relationship or obligation to provide services. A service relationship begins only when Due Hands Global accepts the request and the required payment, approval or agreement has been completed.

You agree not to misuse the website, submit false information, interfere with website operation, copy content without permission or use the website for unlawful purposes.

25. Intellectual Property

All website content, branding, logos, service descriptions, written materials, graphics, images, documents and other materials created by Due Hands Global are the property of Due Hands Global unless otherwise stated.

You may not copy, reproduce, distribute, modify or use Due Hands Global materials for commercial purposes without written permission.

26. Limitation of Liability

To the maximum extent permitted by law, Due Hands Global is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost opportunities, travel disruptions, business losses, third-party failures or delays outside our control.

Due Hands Global’s liability for any claim related to a service is limited to the amount paid to Due Hands Global for the specific service giving rise to the claim, excluding third-party costs.

Nothing in these terms limits liability where it cannot legally be limited.

27. Force Majeure

Due Hands Global is not responsible for delays, cancellations, losses or failure to perform caused by events outside our reasonable control.

This may include weather events, public emergencies, strikes, labour disruptions, border restrictions, government delays, airline disruptions, vendor cancellations, technology outages, payment processor issues, illness, natural disasters, war, civil unrest or other circumstances beyond our control.

28. Chargebacks and Payment Disputes

Clients are encouraged to contact Due Hands Global directly regarding billing questions, refund requests or service concerns before initiating a chargeback or payment dispute.

If a chargeback is filed for a valid charge, Due Hands Global reserves the right to provide service records, communications, invoices, confirmations and policy terms to the payment processor or financial institution.

29. Governing Law

These terms are governed by the laws of the Province of Ontario and the applicable laws of Canada.

Any dispute relating to these terms, the website or services provided by Due Hands Global will be handled in accordance with the laws of Ontario, unless otherwise required by law.

Questions about these Terms/Conditions, Refunds & Cancellations should be directed to:

Due Hands Global
Email: info@duehands.com
Phone: 416-477-7153