Privacy Policy

Effective Date: May 28, 2026

1. Introduction

Due Hands Global (“Due Hands Global,” “we,” “us” or “our”) respects your privacy and is committed to protecting personal information in our custody or control.

This Privacy Policy describes how we collect, use, disclose, retain, process and protect personal information when you:

visit DueHands.com or any website, webpage or online service operated by Due Hands Global
submit an inquiry or contact form
request a consultation, quotation or proposal
purchase or request a service
communicate with us by email, telephone, messaging service, social media or other means
provide documents or information for the performance of a service
otherwise interact or conduct business with Due Hands Global

Due Hands Global provides personal and corporate services that may include travel and tourism support, corporate concierge and event coordination, due diligence and investigative support, market-entry assistance, business establishment and development support, transaction coordination, business representation and related services.

Depending on the service requested, we may need to process personal, identification, business, travel, financial, transactional or other information. We seek to collect and use only information reasonably necessary for legitimate business and service-delivery purposes.

Our handling of personal information is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), where applicable, as well as applicable substantially similar provincial privacy legislation.

This Privacy Policy does not create rights or obligations beyond those imposed by applicable law.

2. What Is Personal Information?

For purposes of this Privacy Policy, “personal information” means information about an identifiable individual, as defined by applicable privacy legislation.

Personal information may include information that directly identifies an individual as well as information that, alone or in combination with other information, could reasonably identify an individual.

Information relating solely to a business or organization may not constitute personal information. However, information about an identifiable individual acting in a business or professional capacity may be protected where required by applicable law.

3. Accountability and Privacy Officer

Due Hands Global is responsible for personal information under its custody or control.

We have designated responsibility for overseeing our privacy practices, responding to privacy-related inquiries and addressing requests or complaints concerning personal information.

Privacy inquiries may be directed to:

Privacy Officer
Due Hands Global
Website: DueHands.com
Email: [Insert Privacy Email Address]
Mailing Address: [Insert Business Mailing Address, if applicable]

We may take reasonable steps to verify the identity of an individual before processing a privacy-related request.

4. Personal Information We May Collect

The information we collect depends on how you interact with us and which services you request.

A. Contact and Identification Information

We may collect information such as:

name
email address
telephone number
mailing address
country or jurisdiction of residence
preferred method of communication
identification information where reasonably required for a requested service

B. Travel-Related Information

Where you request travel, tourism, transportation, accommodation or concierge services, we may collect information such as:

traveller names
travel dates
destinations
passport or travel-document information where required
visa-related information
accommodation preferences
transportation requirements
itinerary information
emergency or special service requirements
other information reasonably necessary to coordinate requested travel services

We ask that you not provide passport numbers, government identification or similarly sensitive information through unsecured website forms unless specifically requested and an appropriate method of transmission has been provided.

C. Business and Corporate Information

For corporate, market-entry, establishment, representation or transaction-related services, we may collect:

company names
names and contact information of directors, officers, shareholders, representatives or counterparties
corporate registration information
business addresses
ownership or organizational information
supplier, purchaser or seller information
transaction information
import or export information
supporting documentation
contractual or commercial information
project, milestone or operational information

D. Due Diligence, Investigation and Verification Information

Where you request due diligence, verification, investigative or risk-related services, we may process information concerning individuals, businesses, counterparties, suppliers, transactions, assets or opportunities.

Information may be supplied by you, obtained from authorized third parties or obtained from lawful publicly available sources.

Depending on the engagement, such information may include:

identity and contact information
business affiliations
corporate records
professional history
transaction information
publicly available records
litigation, regulatory or other lawful public-record information
information necessary to verify representations or conduct requested research

Due Hands Global will not knowingly obtain information through unlawful means.

E. Payment and Billing Information

We may collect:

billing name and address
invoice information
payment status
transaction reference numbers
payment confirmations
amounts charged or paid
records relating to refunds, fees or outstanding balances

Payment card or financial account information may be processed directly by third-party payment processors.

Where payment information is submitted directly to a payment processor, Due Hands Global may not receive or store complete card or banking credentials.

F. Communications

We may retain information you provide when communicating with us, including:

emails
contact-form submissions
telephone inquiry details
messages
correspondence
consultation requests
instructions
documents and attachments
records relating to service delivery

G. Website and Device Information

When you use our website, we or service providers acting on our behalf may automatically collect certain technical information, which may include:

Internet Protocol (IP) address
browser type
operating system
device type
approximate geographic region derived from an IP address
referring URL or website
pages viewed
date and time of visits
website interactions
session information
cookie identifiers and similar online identifiers

The information collected depends on the website technologies and service providers in use at the relevant time.

5. Sources of Personal Information

We may collect personal information:

directly from you
from a person authorized to act on your behalf
from an organization with which you are associated
from clients requesting services concerning a transaction or business matter
from service providers or professional advisers
from counterparties or persons involved in an authorized engagement
from lawful publicly available sources
through our website and associated technologies
as otherwise permitted or required by law

If you provide personal information concerning another person, you represent that you have the authority or other lawful basis necessary to provide that information to us for the relevant purpose.

We may require confirmation of that authority where appropriate.

6. Purposes for Which We Use Personal Information

We may collect, use or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:

respond to inquiries
assess whether we can provide a requested service
schedule and conduct consultations
prepare quotations, proposals or service agreements
verify identity or information where reasonably required
provide requested services
coordinate travel, accommodation, transportation, events or concierge arrangements
conduct authorized due diligence, research or verification
assist with business establishment, market-entry or representation services
coordinate authorized business or commercial transactions
communicate with clients and authorized representatives
engage vendors, suppliers, professional advisers and other service providers
process payments
issue invoices, receipts and confirmations
administer client accounts and service engagements
maintain appropriate business and accounting records
prevent, detect and investigate fraud, misuse, security incidents or unlawful activity
protect our clients, personnel, operations, systems, contractual rights and legal interests
improve our website, services and business operations
analyze website usage and performance
administer marketing activities where permitted by law
comply with legal, tax, accounting, regulatory, insurance and contractual requirements
establish, exercise or defend legal claims
respond to lawful requests from courts, regulators, law enforcement authorities or government agencies
complete a business reorganization, financing, acquisition, sale or similar transaction where permitted by law
fulfill another purpose identified to you at or before the time information is collected
otherwise use or disclose information with your consent or as permitted or required by law

We will not use personal information for a materially different purpose without obtaining additional consent where required by law.

7. Limiting Collection

We seek to limit collection of personal information to what is reasonably necessary for the identified purposes.

The amount and sensitivity of information required will depend on the nature of the service.

You should not provide sensitive personal information that has not been requested or that is not reasonably necessary for your engagement with Due Hands Global.

Where unnecessary personal information is received, we may delete, return, redact or otherwise limit our use of that information where reasonably practicable.

8. Consent

Where consent is required by applicable law, Due Hands Global seeks to obtain meaningful consent for the collection, use or disclosure of personal information.

The appropriate form of consent may depend on:

the sensitivity of the information
the purposes for which it is collected
the reasonable expectations of the individual
the manner in which the information is collected
applicable legal requirements

Consent may be express or implied where permitted by law.

For example, when you voluntarily submit information to request a particular service, you may be understood to consent to our use and disclosure of that information to the extent reasonably necessary to evaluate, arrange and provide that service.

Certain collections, uses or disclosures may occur without consent where permitted or required by applicable law.

Withdrawal of Consent

You may withdraw consent to a particular collection, use or disclosure, subject to reasonable notice and any legal, contractual or operational restrictions.

Withdrawal of consent does not necessarily require us to delete information that we are permitted or required to retain by law.

If personal information is necessary to provide a requested service, withdrawing consent may prevent us from continuing or completing that service.

We will explain reasonably foreseeable consequences of a withdrawal where appropriate.

9. When We May Disclose Personal Information

Due Hands Global does not sell personal information in the ordinary meaning of selling personal information to data brokers for monetary consideration.

We may disclose or transfer personal information where reasonably necessary for an identified purpose, including to the categories of recipients described below.

Travel, Tourism and Concierge Providers

These may include:

airlines
hotels
accommodation providers
transportation providers
tour operators
event venues
event vendors
reservation providers
destination-management providers
other suppliers involved in requested services

Professional and Regulated Service Providers

Where appropriate, information may be provided to:

lawyers
licensed immigration professionals
accountants
financial professionals
insurance professionals
regulated payment or escrow providers
inspectors
consultants
other authorized or licensed professionals

Due Hands Global does not represent that it holds a professional licence merely because it coordinates or refers a client to an independently licensed professional.

Business and Transaction Parties

Depending on the engagement, information may be shared with:

suppliers
vendors
purchasers
sellers
freight and logistics providers
inspection companies
corporate service providers
counterparties
agents
representatives
other participants in a client-authorized commercial matter

Operational Service Providers

We may use third parties that provide:

website hosting
cloud storage
cybersecurity
email
communications
customer relationship management
document management
analytics
advertising
accounting
payment processing
booking
scheduling
IT and technical support

Such providers are authorized to process information for purposes associated with providing services to us, subject to applicable contractual and legal requirements.

Legal and Regulatory Disclosures

We may disclose personal information:

to comply with a subpoena, warrant, court order or other lawful process
where required or permitted by law
to regulators or government authorities
to law enforcement authorities where legally permitted or required
to investigate suspected fraud or unlawful activity
to protect the safety, rights or property of Due Hands Global, our clients or others
to establish, exercise or defend legal rights

Business Transactions

Personal information may be disclosed or transferred in connection with a proposed or completed:

merger
acquisition
financing
corporate restructuring
sale of assets
sale of a business
insolvency proceeding
similar corporate transaction

Any such handling will be subject to applicable legal requirements.

10. Service Providers and Accountability

Due Hands Global may engage service providers to process personal information on our behalf.

Where personal information remains under our control for purposes of applicable privacy legislation, we seek to use contractual, organizational or other appropriate measures designed to require service providers to handle that information consistently with applicable privacy and security requirements.

Service providers may nevertheless be independently responsible for personal information they collect directly from you for their own purposes.

For example, a hotel, airline, payment provider or regulated professional may collect information under its own terms and privacy practices.

Where you interact directly with an independent third party, you should review that party’s applicable terms and privacy policy.

11. International and Cross-Border Processing

Due Hands Global may use service providers or coordinate services in Canada, the United States and other jurisdictions.

As a result, personal information may be transferred to, stored in or processed in a jurisdiction outside the province or country where you reside.

Information processed in another jurisdiction may be subject to that jurisdiction’s laws and may be accessible to courts, law enforcement authorities, regulators or government agencies in accordance with applicable law.

Where Due Hands Global transfers personal information to a service provider for processing and remains accountable for that information under applicable Canadian privacy legislation, we take reasonable steps appropriate to the circumstances to require protection of that information.

You may contact our Privacy Officer for additional information about our use of service providers outside Canada, where applicable.

12. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics technologies and similar tools.

These technologies may be used for purposes such as:

operating the website
maintaining security
remembering preferences
understanding website traffic
measuring website performance
determining how visitors interact with our pages
improving website functionality
measuring advertising or marketing effectiveness
supporting advertising, where applicable and permitted by law

Cookies may be categorized as:

Essential Cookies

These are used for functions necessary to operate or secure the website.

Functional Cookies

These may remember preferences or improve website functionality.

Analytics Cookies

These help us understand website usage, traffic patterns and performance.

Advertising or Marketing Technologies

If enabled, these technologies may help measure advertising performance or support interest-based advertising.

Depending on the technologies in use and applicable law, we may seek consent before activating non-essential cookies or similar technologies.

You may also be able to manage cookies using your browser settings or any cookie-management tool made available on the website.

Blocking certain cookies may affect website functionality.

Third-party technologies operating through our website may also process information in accordance with the third party’s own privacy practices.

13. Analytics and Advertising

We may use third-party analytics, advertising or measurement services.

These providers may collect technical or usage information through cookies, pixels and similar technologies.

Where information collected through these technologies constitutes personal information, it will be handled in accordance with applicable privacy requirements.

Where applicable law requires consent for a particular analytics or advertising activity, we will seek consent through an appropriate mechanism.

Visitors may be provided with mechanisms to decline or manage non-essential tracking where required.

14. Marketing Communications and CASL

Due Hands Global may send promotional or commercial electronic communications where permitted by applicable law, including Canada’s Anti-Spam Legislation (“CASL”).

Where consent is legally required, we will seek the appropriate form of consent before sending commercial electronic messages.

Commercial electronic messages sent by or on behalf of Due Hands Global will include identification and unsubscribe information where required by law.

You may withdraw consent to marketing communications at any time by:

using an unsubscribe mechanism provided in the communication, or
contacting us directly

We may retain limited information necessary to honour and document an unsubscribe request.

Unsubscribing from marketing communications will not prevent us from sending non-promotional communications that are reasonably necessary to:

administer an existing transaction
respond to an inquiry
provide a purchased or requested service
issue invoices, receipts or service notices
communicate security, legal or account information
otherwise communicate where permitted by law

15. Security Safeguards

Due Hands Global uses administrative, technical and physical safeguards that we consider reasonable and appropriate having regard to the sensitivity, amount, format and circumstances of the personal information involved.

Safeguards may include, where appropriate:

access controls
passwords and authentication procedures
role-based or need-to-know access
secure hosting or storage systems
encryption or secure transmission technologies where appropriate
confidentiality obligations
employee or contractor privacy procedures
security monitoring
software updates and technical safeguards
secure disposal practices
vendor-management measures
incident-response procedures

Despite these safeguards, no website, network, electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, Due Hands Global cannot guarantee that unauthorized access, disclosure, loss or misuse will never occur.

16. Privacy and Security Incidents

Due Hands Global maintains procedures intended to identify, assess and respond to breaches of security safeguards involving personal information.

Where a breach occurs, we may:

investigate the incident
take steps to contain and remediate it
assess the nature and sensitivity of the information involved
assess the probability of misuse
take measures intended to reduce potential harm
notify service providers, insurers, advisers, authorities or other organizations where appropriate
report the breach to the applicable privacy regulator where legally required
notify affected individuals where legally required

Where PIPEDA applies, we will report a breach of security safeguards to the Office of the Privacy Commissioner of Canada and notify affected individuals where the breach creates a real risk of significant harm, as required by law.

We maintain records of breaches of security safeguards as required by applicable legislation.

17. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

fulfill the purposes for which it was collected
provide and administer services
maintain required business records
meet accounting, tax, insurance or regulatory obligations
manage disputes
prevent fraud or misuse
establish, exercise or defend legal claims
enforce agreements
meet other legitimate business or legal requirements

Retention periods may vary according to:

the type of information
the sensitivity of the information
the nature and duration of a client engagement
legal limitation periods
statutory retention requirements
contractual requirements
dispute or investigation requirements

When information is no longer reasonably required, we may securely delete, destroy, de-identify or anonymize it, subject to applicable law and reasonable technical limitations.

Residual copies may remain temporarily in backups or disaster-recovery systems until overwritten or deleted according to applicable retention procedures.

18. Accuracy

Due Hands Global takes reasonable steps appropriate to the circumstances to ensure personal information used to make a decision about an individual or provide a service is sufficiently accurate, complete and up to date.

We also rely on clients and users to provide accurate information.

You should notify us if information relevant to an ongoing service has changed.

19. Access to Personal Information

Subject to exceptions provided by law, you may request information regarding personal information Due Hands Global holds about you and may request access to that information.

Where required by applicable law, we may also provide information concerning how your personal information has been used and parties to whom it has been disclosed.

Access rights are not absolute.

We may be unable to provide certain information where disclosure:

would reveal personal information about another person
would reveal protected confidential commercial information
is protected by solicitor-client privilege, litigation privilege or another legal privilege
could threaten the life or security of another person
relates to certain dispute-resolution or investigative processes
is prohibited from disclosure by law
falls within another applicable legal exception

Where reasonably possible and legally required, we may sever protected information and provide access to the remainder.

We may require sufficient information to verify your identity before processing an access request.

20. Correction of Personal Information

You may ask us to correct personal information that you believe is inaccurate or incomplete.

Where appropriate and legally required, we will correct the information.

If we disagree with a requested correction, we may make a record of the request or disagreement where required by applicable law.

21. Deletion Requests

You may request deletion of personal information.

A deletion request does not create an absolute right to deletion in all circumstances.

We may retain information where reasonably necessary or permitted by law, including for:

contractual obligations
accounting and tax requirements
legal claims
fraud prevention
regulatory obligations
recordkeeping requirements
dispute resolution
security
enforcement of agreements

Where deletion is appropriate, we will take reasonable steps to delete, destroy, anonymize or otherwise dispose of the applicable information.

22. Privacy Complaints and Challenging Compliance

If you have a concern about our handling of personal information, you may contact our Privacy Officer.

Please provide sufficient information to allow us to understand and investigate your concern.

We will review privacy complaints in accordance with applicable law and our internal procedures and will take corrective action where we determine that action is appropriate.

Nothing in this Privacy Policy limits any right you may have to submit a complaint to an applicable privacy regulator.

Where PIPEDA applies, individuals may have the right to contact the Office of the Privacy Commissioner of Canada.

23. Information Concerning Other Individuals

Our services may require clients to provide information about employees, travellers, family members, business representatives, counterparties, directors, shareholders, beneficial owners or other individuals.

Where you provide personal information concerning another individual, you are responsible for ensuring that you are legally permitted to provide that information to Due Hands Global for the intended purpose.

Where appropriate, we may request evidence of authority or consent.

24. Children and Minors

Our website and services are not primarily directed to children.

We do not knowingly seek to collect personal information directly from children without appropriate authorization where such authorization is required.

Some services, particularly travel or family-related arrangements, may legitimately involve minors.

Where information concerning a minor is required, we may require the information to be provided or authorized by a parent, legal guardian or other person legally authorized to act on behalf of the minor.

We seek to limit collection concerning minors to information reasonably necessary for the relevant purpose.

25. Third-Party Websites and Services

Our website may link to websites, applications, booking platforms, payment services, social-media platforms or other services operated by third parties.

A link does not mean that Due Hands Global controls or endorses the privacy or security practices of the third party.

When you leave our website or interact directly with a third-party service, the third party’s terms and privacy policy may govern its collection and handling of your information.

Due Hands Global is not responsible for the independent privacy practices of third parties that are outside our custody or control.

26. Social Media and Messaging Platforms

If you communicate with Due Hands Global through a social-media platform or third-party messaging service, information transmitted through that service may also be processed by the platform provider.

You should avoid sending highly sensitive identification, financial or confidential information through ordinary social-media messages or other unsecured communications.

Where sensitive information is reasonably required, we may direct you to an alternative method of transmission.

27. Professional, Regulatory and Referral Services

Certain client matters may involve legal, immigration, financial, accounting, banking, insurance, escrow or other regulated services.

Unless expressly stated otherwise and legally authorized, Due Hands Global does not itself provide services requiring a professional or regulatory licence that it does not hold.

Where appropriate, we may:

introduce a client to an independent licensed professional
coordinate communications with an authorized professional
transmit information to an authorized professional with appropriate authority
assist administratively with a matter being handled by an independent professional

Independent professionals are responsible for their own professional obligations, services and privacy practices.

28. Automated Decision-Making

Unless specifically disclosed otherwise in connection with a particular service, Due Hands Global does not use personal information to make solely automated decisions that produce legal or similarly significant effects concerning individuals.

We may use automated technologies for routine website, security, administrative, analytics or operational functions.

29. De-Identified and Aggregated Information

Where permitted by law, we may create information that has been aggregated, anonymized or de-identified so that it is no longer reasonably capable of identifying an individual.

We may use such information for legitimate purposes including:

analytics
service improvement
operational planning
research
business intelligence

We will not attempt to re-identify anonymized information except where permitted or required by law.

30. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

changes to our services
changes to our website
changes to service providers or technology
changes to legal or regulatory requirements
changes to our privacy practices

When we make changes, we will post the revised Privacy Policy on our website and update the “Last Updated” date.

Where required by law, we will provide additional notice or obtain additional consent before applying a material change to personal information already collected.

Your continued use of the website does not, by itself, constitute consent to a new collection, use or disclosure where applicable law requires additional consent.

31. Governing Privacy Requirements

This Privacy Policy is intended to describe Due Hands Global’s privacy practices, not to replace applicable privacy legislation.

If a provision of this Privacy Policy conflicts with a mandatory requirement of applicable privacy legislation, the applicable legal requirement will govern to the extent of the conflict.

Depending on the circumstances, privacy legislation other than PIPEDA may apply, including provincial legislation.

If you have questions about this Privacy Policy, how your information is handled, or if you wish to make a privacy-related request, please contact:

Due Hands Global
Email: info@duehands.com
Phone: 416-477-7153
Website: DueHands.com